VP, People Operations
and Transformation
and Transformation
Featured Insights
Infinit-O | Articles
Infinit-O, a leading global business process outsourcing company (BPO), proudly announces its official certification as a B Corporation, solidifying its commitment to the highest standards of social and environmental impact.
Infinit-O | Articles
The contemporary workforce is facing an unprecedented stress crisis, with 83% of U.S. workers reportedly suffering from work-related stress. Globally, only 32% of employees claim to be thriving in their roles, while a staggering 43% report high levels of daily tension. This relentless pressure has led to an alarming 50% of U.S. professionals feeling on the brink of burnout, causing those who feel strained to be over three times more likely to seek alternative employment.
Infinit-O | Articles
The allure of artificial intelligence (AI) in streamlining and personalizing the customer journey is well-recognized among business leaders. However, the enthusiasm to embrace this technology is only the beginning, and the real challenge emerges in utilizing AI to enhance customer interactions.
VP, Sales & Marketing
Infinit-O | Articles
Healthcare organizations face several staffing challenges, including shortages of qualified professionals, high turnover rates, and burnout. According to the Medical Group Management Association (MGMA), the healthcare industry is facing a workforce shortage that’s expected to reach a deficit of 124,000 full-time physicians by 2034.
VP, People Operations
and Transformation
and Transformation
Infinit-O | Articles
The asset management sector, a critical component of the financial industry, is facing a pressing challenge in the form of cybersecurity. During the first quarter of 2023, the number of weekly cyber-attacks witnessed a 7% increase when compared to the corresponding period in the previous year. This rise in cyber-attacks has significant implications for asset management firms, as they face heightened risks to the security and confidentiality of sensitive data.
VP, Sales & Marketing
Infinit-O | Articles
Environmental, social, and governance (ESG) investing has experienced a significant rise in recent years. It has transitioned from a niche investment approach to a mainstream strategy embraced by investors and businesses worldwide. This article will explore the growth of ESG investing, the factors driving its adoption, and the challenges and opportunities it presents for investors and companies alike.
VP, Sales & Marketing
Infinit-O | Articles
In the face of economic turbulence, businesses across sectors are seeking strategies to maintain their competitiveness and sustainability. Outsourcing, especially in the information technology sector, has emerged as a powerful strategy in this regard. It’s projected that the revenue for the IT outsourcing segment will reach a remarkable $430.50 billion by 2023, signifying its growing importance.
VP, People Operations and Transformation
Infinit-O | Articles
In the rapidly evolving fintech industry, marketing plays an indispensable role, not just as a promotional tool but as a crucial component of survival and growth amid a bustling digital marketplace. As traditional financial services continue to be disrupted by innovative financial technology solutions, differentiation in such a crowded landscape becomes challenging.
VP, Sales & Marketing
Infinit-O | Articles
In this article, we will explore the remarkable digital transformation taking place in the healthcare sector, driven by the widespread adoption of electronic health records and the emergence of various patient data variations. This shift offers numerous advantages, but it also brings to light valid concerns about the integrity and confidentiality of sensitive data. Let’s delve into the intricacies of this evolving landscape and examine the measures being taken to address these critical data security challenges.
VP, People Operations and Transformation
Infinit-O | Articles
In this article, we will explore how the fintech industry is revolutionizing traditional financial services with cutting-edge solutions powered by software engineering (SWD), customer experience (CX), and back-office (BO) advancements. Despite its remarkable progress, the fintech sector faces a considerable talent gap in these specialized services, posing challenges to its sustained growth. Let’s delve into the dynamic landscape of fintech and uncover the potential solutions to bridge this crucial talent gap.
VP, People Operations and Transformation
Infinit-O | Articles
According to a study titled The Virtual Battleground (by Javelin Strategy and Research), identity fraud losses totaled US$52 billion and affected 42 million U.S. adults. In this article, we will explore the importance of data security and the inception of the General Data Protection Regulation (GDPR) in addressing these issues.
VP, Sales & Marketing
Infinit-O | Articles
According to a study titled The Virtual Battleground (by Javelin Strategy and Research), identity fraud losses totaled US$52 billion and affected 42 million U.S. adults. In this article, we will explore the importance of data security and the inception of the General Data Protection Regulation (GDPR) in addressing these issues.
VP, Sales & Marketing
Infinit-O | White Paper
Outsourcing helps transform growing tech companies into digital powerhouses and creates opportunities for them to scale in a highly competitive market.
Videos and Podcasts
Infinit-O | Podcasts
This episode will dive into the challenges and pitfalls of digital transformations, the importance of failing to succeed, and what a typical digital transformation journey looks like. Whether you’re just starting your transformation or are looking to improve your current efforts, this podcast has valuable insights and tips to help you achieve success.
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Infinit-O | Podcasts
The Outsourcing Hub Podcast Season 2 Episode 4: Infinit-O: 2022 in Review
This episode talks about the success of Infinit-O from both the client and team member perspectives. Highlighting the essence of creating endless opportunities for our partners to realize their full potential.
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Infinit-O | Podcasts
The Outsourcing Hub Podcast Season 2 Episode 3: Automation 101 for Scaling Companies
This episode talks about the basics of automation and its benefits. Why does your company need to automate repetitive processes? How to jumpstart the process?
The automation of business processes is no longer just a luxury for larger businesses, rather it is rapidly becoming a necessary essential for businesses of all sizes to ensure continued success. The right automation for your business support’s your company’s digital transformation journey.
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Infinit-O | Podcasts
The Outsourcing Hub Podcast Season 2 Episode 2: Business Intelligence 101 for Scaling Companies
Business Intelligence (BI) is a $20B market according to IDC (International Data Corporation), growing healthily and rapidly. Looking ahead, BI growth and needs are expected to accelerate as companies focus on digital transformation and smarter ways to use data to drive the business forward.
Episode 2 is all about supporting your company’s digital transformation through BI and its benefits.
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Infinit-O | Podcasts
The Outsourcing Hub Podcast Season 2 Episode 1: The Path to Your Company's Digital Transformation
This episode talks about the latest in technology-driven solutions. A deep dive into the purpose, benefits, and value of having automation and business intelligence.
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Infinit-O | Podcasts
The Outsourcing Hub Podcast Episode 8: Here to Win at 16!
Join Infinit-O’s Chairman and CEO Richard Eldridge and VP for Sales and Marketing Mike Gunion as they look back at the company’s humble beginnings up to 16 years later of creating endless opportunities for their clients.
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Infinit-O | Podcasts
Featured Episode: The Outsource Accelerator Podcast: Modern Business Solutions for The New World
Outsource Accelerator, world’s leading aggregator marketplace for outsourcing invited our very own Mike Gunion and Kevin Goodnight on their podcast to talk about modern business solutions for the new world and discuss the changing perceptions about the industry and Infinit-O’s role in transforming businesses through offshoring.
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Infinit-O | Podcasts
The Outsourcing Hub Podcast Episode 7: Infinit-O’s Information Security Compliance
For years, Infinit-O has been handling and managing an array of information from different industries, which allows us to fully understand the importance of data security regardless of which industry. Learn how we ensure protecting our client’s data from any breach of information among others by listening to this podcast.
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Infinit-O | Podcasts
The Outsourcing Hub Podcast Episode 6: Infinit-O’s Information Security Infrastructure
Infinit-O shares 16 years of experience in navigating data privacy laws and regulations. We guarantee strict compliance from the best information security practices with up-to-date security infrastructure. In this episode, we talked about Infinit-O’s information security infrastructure and its significance in securing and assuring data privacy among clients.
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Infinit-O | Podcasts
The Outsourcing Hub Podcast Episode 5: Automation in the Small and Medium-sized Business World
The future of Digital is Automation – are you ready?
In this episode, we talked about why it is important for small and medium businesses to be looking at automation and learn how digital automation can give any enterprise the resiliency, flexibility, and cost savings to easily embark on its digital transformation.
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Infinit-O | Podcasts
The Outsourcing Hub Podcast Episode 4: Infinit-O’s Net Promoter Score
Join us in learning more about the importance of Net Promoter Score and how this can be a metric to check before closing a deal with an outsourcing partner, their overall company health and their potential to do well in the future.
By its name, Net “Promoter” Score, it will help you know how likely their existing clients will recommend them to you.
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Infinit-O | Podcasts
The Outsourcing Hub Podcast Episode 3: Infinit-O’s Business Continuity Plan
Infinit-O understands that our clients require a business partner who can deliver consistently in different adverse scenarios. That is why it is important that we have a plan in place to move things in order for us to deliver our commitment.
In this episode, we share our Business Continuity Plan and how we helped our clients continue operating their business despite the pandemic.
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Infinit-O | Podcasts
The Outsourcing Hub Podcast Episode 2: IO Vaccination Campaign
We are happy to share with you Infinit-O’s vaccination program through this podcast. In this episode, VP Mike Gunion and VP Flo Lenoir talked about Infinit-O’s vaccination efforts and campaign. It is our duty and delight to keep our team members and their families protected from the COVID-19 infection.
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Infinit-O | Podcasts
The Outsourcing Hub Podcast EP 1 Part 2: How Infinit-O Takes Care of its Team Members
Learn how we Infinit-O not only build great, high-performing teams for our clients but also how we take care of our employees from their compensation and benefits, career opportunities, trainings, wellness, and other engagement activities.
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Infinit-O | Podcasts
The Outsourcing Hub Podcast EP 1 Part 1: A+ Recruitment Process
We are happy and excited to share with you The Outsourcing Hub Podcast (Building Great Teams with Mike Gunion). A pod that brings you insightful topics about outsourcing and the latest trends in the industry.
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Infinit-O | Podcasts
Exploring Outsourcing and Business Mastery
Michael explains about offshoring as a way to enter the global market and how they can maximize their teams’ capabilities. He also shares about how they constantly change their business model to adapt to the current demand in the marketplace.
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Infinit-O | Videos
Great #CustomerService teams respond to 1 mission—make customers satisfied
Looking for a partner to build your great team with?
Let’s do it together with our A+ recruitment process and access to a world-class pool of talent.
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Infinit-O | Videos
Building Great, High-Performing Teams
Looking for a partner to build your great team with?
Let’s do it together with our A+ recruitment process and access to a world-class pool of talent.
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Infinit-O | Videos
How to Successfully Grow Your Business
We at Infinit-O, whipped up 5 easy steps to successfully and effectively grow your business.
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Infinit-O | Videos
Applause For A Cause: #ThankYouFrontliners
To honor and extend our utmost gratitude for all brave and amazing frontliners, Infinit-O team members raised funds to support their personal protective equipment (PPE) and other pressing needs in the fight against #COVID19.
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Infinit-O | Videos
How Did Infinit-O Respond to COVID-19? Proactively. Decisively. Effectively.
We prioritize team members’ health and safety while ensuring business continuity and sustainability!
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Infinit-O | Catalog
With crises such as the COVID-19 pandemic, healthcare is becoming the backbone and frontline to weather this quandary. With the increase in workload demands and a significant decrease in healthcare workforce and resources, medical professionals need the back-up support they can get from RCM.
Infinit-O | White Paper
Infinit-O shares 15 years of experience in navigating data privacy laws and regulations. We guarantee strict compliance from the best information security practices with up to date ISO certifications.
Infinit-O | Brochure
Infinit-O is HIPAA Compliant. Your company and patient data are safe with us.
Infinit-O | White Paper
Infinit-O has been in the outsourcing industry for over 15 years. This length of experience has allowed us to map out an effective workflow process which helped us guide our clients in achieving their business goals.
And we are happy to share with you Infinit-O’s Operational Workflow
Articles and Infographics
Infinit-O | Articles
RCM helps combine the administrative and clinical sides of healthcare by integrating essential patient data with the treatment that they have received. Due to this, most healthcare providers choose to use specialized systems to store and manage patients’ billing records.
Infinit-O | Articles
The healthcare industry is one of the most crucial industries around the world. Medical organizations take care of their patient’s well-being daily. They need help as much as they provide it, the reason healthcare outsourcing exists.
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Infinit-O | Articles
From pushing out advertisements to figuring out how the market moves, marketing experts and industry specialists follow a specific map to strategize. The guide is called a customer journey map. As the name suggests, it’s a detailed plan for documenting each and every step of the full customer experience.
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Infinit-O | Articles
Meeting or exceeding your customers’ expectations is a sure way of retaining long-term clients. It could also help you in increasing your business revenue. It should be noted that a satisfied customer is an effective means of marketing through word-of-mouth advertising.
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Infinit-O | Articles
Choosing an excellent outsourcing partner can be confusing and difficult. There are various factors to consider including their location, culture, available technology, cost, and service quality, among others.
Infinit-O | Articles
Infinit-O has been in the outsourcing industry for about 16 years and continuously delighting their clients by helping them achieve their business goals and building great, high-performance teams.
Infinit-O | Infographics
We build great teams that can rise above any challenge keeping our people safe while maintaining 100% client coverage support.
Infinit-O | Articles
A case can be made that there may not have ever been a better time than now. Companies are moving from survival to recovery mode and as they do a great outsourcing partner can help in a variety of ways. If that partnership is built with a great foundation. Why?- Your business needs to recover, fast, with optimal cost, smartly.
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Infinit-O | Articles
The definition of building a great team has significantly changed in the past 10 years. What used to be a process of hiring people who have similar backgrounds is now replaced with ensuring that the members are as diverse as possible when it comes to mindsets and perspectives. All their attributes and skills are now also factored in the recruiting process.
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